Privacy Policy

1. Information We Collect

When you use SellYourLaptop.com, we collect information you provide directly to us, including:

• Contact information (name, email address, phone number, shipping address)
• Device information (brand, model, serial number, condition)
• Payment information (PayPal email, Venmo username, bank account details for direct deposit)
• Communication records (emails, chat messages, phone calls)

2. How We Use Your Information

We use the information we collect to:

• Process your laptop sale and provide payment
• Generate shipping labels and track packages
• Communicate with you about your transaction
• Verify device ownership and prevent fraud
• Improve our services and customer experience
• Comply with legal obligations

3. Data Security

We take the security of your data seriously. All devices we receive undergo a certified data wiping process that meets Department of Defense standards (DoD 5220.22-M). This ensures all personal data on your device is permanently and irreversibly destroyed before the device is resold or recycled.

Your personal information is stored on secure servers with encryption at rest and in transit. We use industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of your data.

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Shipping carriers (UPS, FedEx) to facilitate device pickup and delivery
• Payment processors to complete your payment
• Service providers who assist in operating our business
• Law enforcement when required by law or to protect our rights

5. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Data portability

To exercise these rights, please contact us at privacy@sellyourlaptop.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are typically retained for 7 years for tax and legal compliance.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@sellyourlaptop.com
• Phone: 1-800-LAPTOPS
• Address: 123 Tech Street, Suite 100, New York, NY 10001