Question 1

How do you determine the price for my laptop?

Accepted Answer

Our pricing is based on real-time market data from recent eBay sales of similar devices. We factor in the brand, model, specs (processor, RAM, storage), age, and condition to calculate a fair market value, then make you an offer.

Question 2

Why is my quote lower than what I see on eBay?

Accepted Answer

eBay prices represent retail value - what individual buyers pay. We offer wholesale value because we handle all the work: marketing, selling, warranty support, and returns. Our offer accounts for these costs while still giving you a fair, hassle-free price.

Question 3

How accurate is the initial quote?

Accepted Answer

Your quote is based on the information you provide. As long as your laptop matches your description, you'll receive the quoted amount. If there are discrepancies (undisclosed damage, different specs), we'll contact you with a revised offer before proceeding.

Question 4

How long is my quote valid?

Accepted Answer

Quotes are valid for 7 days. Market prices can fluctuate, so we recommend accepting within this window if you're happy with the offer.

Question 5

Is shipping really free?

Accepted Answer

Yes! Once you accept your quote, we'll email you a prepaid UPS shipping label. Simply pack your laptop and drop it off at any UPS location - no cost to you.

Question 6

How should I pack my laptop?

Accepted Answer

Use the original box if you have it. Otherwise, wrap your laptop in bubble wrap or packing paper, place it in a sturdy box, and fill any empty space with packing material. The goal is to prevent movement and absorb any impacts.

Question 7

Do I need to include the charger or accessories?

Accepted Answer

Chargers and accessories are not required, but including them may increase your offer. Let us know what you're including when you get your quote.

Question 8

How long does shipping take?

Accepted Answer

Standard UPS Ground shipping typically takes 3-7 business days depending on your location. You'll receive tracking information once you ship.

Question 9

How quickly will I be paid?

Accepted Answer

You'll receive payment within 48 hours after we complete the inspection of your laptop. Most inspections are completed within 24 hours of receiving your device.

Question 10

What payment methods do you offer?

Accepted Answer

We offer PayPal, Venmo, check (mailed), and direct deposit (ACH transfer). Choose your preferred method when submitting your laptop.

Question 11

Are there any fees deducted from my payment?

Accepted Answer

No, you receive the full quoted amount. There are no hidden fees, shipping costs, or deductions.

Question 12

What if the inspection finds issues I didn't mention?

Accepted Answer

If we find undisclosed damage or spec discrepancies, we'll contact you with a revised offer. You can accept the new offer or have your laptop returned (return shipping is free).

Question 13

How do you handle my personal data?

Accepted Answer

We perform a certified data wipe on all devices using industry-standard methods (DoD 5220.22-M or equivalent). For devices that don't power on, we physically destroy the storage drive.

Question 14

Should I wipe my laptop before sending it?

Accepted Answer

You can, but it's not required. We'll securely wipe all data regardless. However, we do recommend signing out of all accounts (iCloud, Microsoft, Google, etc.) and removing any personal files you want to keep.

Question 15

What about my iCloud/Microsoft account lock?

Accepted Answer

For Apple devices, please disable Find My Mac and sign out of iCloud before shipping. For Windows devices signed into a Microsoft account, please sign out. Locked devices may receive a lower offer or be rejected.

Question 16

Do you provide a certificate of data destruction?

Accepted Answer

Yes, upon request we can provide a certificate of data destruction for your records.

Question 17

What laptop brands do you accept?

Accepted Answer

We buy all major brands including Apple (MacBook), Dell, HP, Lenovo, ASUS, Acer, Microsoft Surface, MSI, Razer, Samsung, and more. If you don't see your brand listed, contact us.

Question 18

Do you buy broken laptops?

Accepted Answer

Yes! We buy laptops in any condition - cracked screens, water damage, dead batteries, won't turn on, missing parts. Broken devices receive a reduced offer but we still pay cash.

Question 19

How old can my laptop be?

Accepted Answer

We generally buy laptops up to 7 years old, though older high-end models may still qualify. The older the device, the lower the value. Get a quote to see what we'll offer.

Question 20

Do you buy desktops, tablets, or phones?

Accepted Answer

Currently we specialize in laptops only. We're working on expanding to other devices in the future.

Frequently Asked Questions

Getting a Quote

Shipping

Payment

Data & Security

Devices We Buy

Still Have Questions?